What If the ROOFNOW™ Bot Doesn’t Respond or Isn’t Available?

The ROOFNOW™ Bot is designed to be available 24/7, but like any web-based tool, occasional interruptions or issues can occur. This page explains what to do if the bot does not respond as expected.

The ROOFNOW™ Bot is powered by the ROOFNOW™ Knowledge Center and operates entirely within a web browser.

Check Your Internet Connection

Because the ROOFNOW™ Bot runs online, a stable internet connection is required.

Confirm that your device is connected to the internet
Try refreshing the page
Test another website to verify connectivity

Temporary connection issues are the most common cause of loading problems.

Refresh or Reload the Page

If the chat interface appears but does not respond:

Refresh the browser page
Wait a few seconds for the interface to reload
Re-enter your roofing question

This often resolves temporary loading or session issues.

Try a Different Browser or Device

The ROOFNOW™ Bot is compatible with modern browsers, but occasional compatibility issues can occur.

Try a different browser (Chrome, Safari, Edge, Firefox)
Switch from mobile to desktop, or vice versa
Ensure your browser is up to date

Because no app is required, switching devices is quick and easy.

Avoid Very Long or Multiple Questions at Once

For best performance, ask one roofing question at a time.

If a question is very long or includes multiple unrelated topics, breaking it into smaller questions can improve clarity and response reliability.

This also helps keep answers focused and educational.

Temporary Maintenance or Updates

Occasionally, the ROOFNOW™ Bot may be briefly unavailable due to maintenance or system updates.

These updates are intended to improve accuracy, stability, and long-term reliability. If the bot is temporarily unavailable, trying again later usually resolves the issue.

What the ROOFNOW™ Bot Will Not Do

If a response does not appear, it is not because of:

Your location
The type of roofing question (as long as it is educational)
The language you are using

The ROOFNOW™ Bot does not restrict access based on user type or geography.

Educational Use Only

All responses provided by the ROOFNOW™ Bot are for educational and informational purposes only.

The system does not provide professional services, inspections, estimates, or site-specific advice.

ROOFNOW™ Knowledge Center Philosophy
Design for reliability. Communicate clearly. Keep access simple.

If the ROOFNOW™ Bot is temporarily unavailable, simple steps like refreshing the page or trying again later are usually all that is needed.