ROOFNOW™ Data Protection & Customer Privacy Practices

Homeowners deserve confidence that their information is handled responsibly and securely. This page outlines the ROOFNOW™ data protection standards used to safeguard personal details shared during inquiries, inspections, and roofing projects throughout Ontario.

1. Minimal Information Collection

Only information necessary for roof assessments, scheduling, or communication is collected. No unnecessary or unrelated personal details are requested.

2. Secure Storage of Customer Information

All collected information is stored using secure digital systems designed to protect against unauthorized access, data loss, or misuse.

3. No Selling or Sharing of Customer Data

Customer information is never sold, traded, rented, or shared with external marketing companies or unrelated third parties.

4. Limited Access Within the Organization

Only team members directly involved in scheduling, inspections, or project coordination have access to customer details. Access is restricted and monitored.

5. Secure Handling of Online Forms

Information submitted through online forms is encrypted and processed through secure systems to protect homeowners from unauthorized access during transmission.

6. Protection of Photos and Project Documentation

Any photos or documentation collected for roofing assessments or installation records are stored securely and used only for project-related purposes.

7. No Unsolicited Marketing or Communication

Homeowners are not contacted with unauthorized promotional messages. Communication occurs only in response to inquiries, inspections, or ongoing project updates.

8. Customer Control Over Their Information

Homeowners may request correction, removal, or review of their personal information at any time. Requests are handled promptly and respectfully.

9. Secure Disposal of Outdated Information

Personal information that is no longer required for project documentation or warranty support is securely deleted to prevent long-term retention risks.

10. Compliance with Ontario Privacy Guidelines

All data handling practices follow applicable privacy guidelines and responsible-use standards for digital information in Ontario.

These data protection practices ensure that homeowner information is treated with security, confidentiality, and respect throughout the entire roofing process.