ROOFNOW™ Customer Bill of Rights
Every homeowner in Ontario deserves complete transparency, ethical service, and respect throughout their roofing project. The ROOFNOW™ Customer Bill of Rights defines your protections, expectations, and guarantees when choosing a roofing system engineered for Canadian conditions. These rights apply to every ROOFNOW™ project, interaction, and inspection.
1. Your Right to Honest, Transparent Information
You will always receive clear, accurate, and easy-to-understand explanations about roofing materials, warranties, pricing, installation steps, timelines, and engineering requirements. No hidden fees, no pressure, and no misleading claims.
2. Your Right to Fair, Upfront Pricing
You will receive a documented price structure before work begins. All costs, materials, accessories, and processes are outlined in writing so you know exactly what you are paying for.
3. Your Right to Real Roofing Expertise
Your home will be evaluated by roofing specialists who understand Ontario building codes, G90 steel requirements, snow load regions, attic ventilation science, and long-term structural performance.
4. Your Right to Safety & Liability Protection
ROOFNOW™ maintains WSIB coverage, full liability insurance, and safety-certified crews trained in Working-At-Heights, fall protection, and safe installation standards. Your property and family are protected at all times.
5. Your Right to High-Quality Installation Standards
Your roof will be installed using documented best practices, manufacturer-approved methods, and engineering specifications designed for Canadian winters, high winds, and freeze-thaw cycles.
6. Your Right to Respect for Your Home
Your property will be treated with care. Crews maintain clean work areas, protect landscaping, remove debris safely, and conduct daily site cleanups throughout the project.
7. Your Right to Full Warranty Transparency
Your roofing warranty will be explained in full detail, including material coverage, workmanship coverage, transferability, exclusions, and manufacturer obligations. You will never be left guessing.
8. Your Right to Clear Communication
You will receive regular updates throughout the roofing process, including scheduling, weather impacts, inspection results, and completion timelines. All communication is documented.
9. Your Right to Ask Questions—Anytime
No question is too small. Homeowners may request additional details, installation photos, product specifications, or technical explanations at any time without hesitation.
10. Your Right to a Smooth Issue-Resolution Process
If concerns arise, they will be addressed promptly through a documented and respectful resolution process. Homeowners will always have a direct channel to support staff, inspectors, or the ROOFNOW™ leadership team.
11. Your Right to Environmentally Responsible Practices
ROOFNOW™ disposes of old roofing materials responsibly, recycles metal waste, follows environmental guidelines, and protects your property from contamination and debris.
12. Your Right to Long-Term Roofing Guidance
You will receive honest maintenance guidance, attic ventilation recommendations, winter safety tips, and long-term education about roof performance. Our goal is to empower homeowners with knowledge—not sell unnecessary services.
The ROOFNOW™ Customer Bill of Rights is our commitment to ethical service, professional standards, and complete transparency for every homeowner across Ontario.