ROOFNOW™ Service Agreement Conditions (Plain-English Version)
Roofing agreements often contain technical or legal wording that can be difficult for homeowners to understand. This page provides a clear, plain-English summary of the standard conditions that guide all ROOFNOW™ service agreements across Ontario.
1. Clear Description of the Work
Every agreement includes a written description of the tasks to be performed, the materials to be used, and the specific areas of the home involved. Nothing is left vague or open to interpretation.
2. Full List of Materials and Components
All materials—such as panels, underlayments, fasteners, ventilation items, and accessories—are listed in writing so homeowners know exactly what is being installed.
3. Agreed Pricing and Payment Structure
The agreement outlines the total project cost and the payment schedule in simple, understandable terms. There are no hidden fees, surprise charges, or undocumented adjustments.
4. Estimated Start and Completion Timelines
The expected project timeline is provided, including factors that may influence scheduling such as weather, material availability, or required inspections.
5. Responsibilities of the Installation Team
The agreement specifies what the installation team is responsible for, including workmanship quality, safety procedures, site cleanup, and protection of the property during the project.
6. Homeowner Responsibilities
Homeowners are informed of any responsibilities required for smooth project completion, such as keeping driveways accessible or removing fragile outdoor items from work areas.
7. Warranty Terms Explained Simply
Warranty coverage is described in plain language, outlining what is included, what is excluded, and how warranty support works over time.
8. Procedures for Unforeseen Conditions
If hidden issues are discovered—such as deck damage or ventilation problems—the agreement explains how they will be documented and reviewed with the homeowner before any additional work begins.
9. Change Order Requirements
Any change to the original scope must be documented in writing. Verbal approvals are not used for price changes or added tasks.
10. Safety and Worksite Conduct
The agreement confirms that all safety practices, certifications, and jobsite standards will be followed throughout the project for both worker and homeowner protection.
11. Project Completion and Final Review
When the project is finished, a final review is completed to verify installation standards, cleanliness, and workmanship. The homeowner is then asked to confirm completion.
12. Issue Resolution Process
If concerns arise during or after installation, the agreement explains how they will be reviewed, documented, and resolved through a clear and respectful process.
This plain-English version of the ROOFNOW™ service agreement is designed to help homeowners understand every stage of the roofing process with transparency and confidence.