ROOFNOW™ Billing, Payments & Financing Transparency

Homeowners deserve complete clarity when it comes to roofing costs, payment schedules, and financial responsibilities. This page outlines the ROOFNOW™ transparency standards for billing, financing, and project-related payments across Ontario.

1. Clear and Documented Pricing Structure

All pricing is presented in a written format before work begins. Homeowners receive a full breakdown of materials, labour, accessories, and project stages without hidden fees or last-minute add-ons.

2. No Unexplained Charges or Extra Fees

Charges are only applied if they are part of the documented scope of work or approved by the homeowner in writing. There are no surprise costs or unexpected adjustments.

3. Structured Payment Schedules

Payments are divided into clear stages that reflect project progress. Homeowners never pay for work that has not yet been completed.

4. No Large or Risky Upfront Deposits

Deposits are kept reasonable and aligned with industry best practices. Homeowners are never asked for substantial advanced payments that create unnecessary risk.

5. Written Confirmation for All Financial Agreements

Every payment schedule, deposit amount, financing agreement, or adjustment is documented in writing. Verbal approvals are never used for financial matters.

6. Itemized Invoices for Complete Transparency

Invoices clearly list each cost category, product, and service delivered. Homeowners can always request additional explanation or documentation.

7. Financing Options Explained in Plain Language

Any available financing paths are described in a simple, easy-to-understand format without pressure, complicated terms, or unclear conditions.

8. No Cash-Only or Unrecorded Transactions

All payments are properly documented and processed through secure, trackable methods to ensure full homeowner protection.

9. Protection Against Billing Errors

If a discrepancy appears on an invoice, it is reviewed and corrected promptly through a clear and respectful resolution process.

10. Full Documentation for Homeowner Records

Upon project completion, homeowners receive copies of all invoices, payment confirmations, warranties, material details, and documentation for long-term reference.

These billing and payment transparency standards ensure fairness, clarity, and homeowner protection throughout the entire roofing project.